Returns & Refunds

Returns

If you change your mind about an item you can contact us within 60 days from the purchase date to return it for a store credit. Returns outside the 60 day period cannot be accepted.

Store credit will be provided in the form of a discount code that can be applied to any future order. (Only 1 code can be applied per order)

In order to qualify for a return the item must be unused, and in the same condition you received it.

The buyer is responsible for return shipping costs.

Store credit provided will be for the value of original sale price of the returned items only and any shipping costs will be forfeit.

Once we have received the returned item(s) please allow 5 business days for us to process. Once we are satisfied it is in acceptable condition we will contact you and provide the store credit.

Returns should be sent to:

My Lash Store
PO Box 123 Sebastopol
Victoria 3356
Australia


Please ensure items are well packed securely to avoid damage during transit as we will not accept damaged items for return.

Select a postage option that includes tracking to ensure your items are not lost in transit.


Defective Items

If your item arrives damaged or not as described, please contact us as soon as possible and we'll organise either a replacement or a full refund.

We may require the item to be returned, however this will be at our expense once we have inspected the fault.

Once we have received the item(s) please allow up to 5 business days for us to  inspect it. Once we have done so we will contact you and provide a refund or replacement.

Refunds
If we notify you that we have provided a refund please allow a few days for paypal, your bank or credit card company to process the request. If you have not received your funds within 3 or 4 days then please let us know.


Net Orders Checkout

Item Price Qty Total
Subtotal $0.00
Shipping
Total

Shipping Address

Shipping Methods