Contact Us

Need Help?

The fastest way to reach us is via the chat widget in the bottom right corner of your screen.

Or shoot us an email at help@mylashstore.com.au

Don’t forget to include your order number if your question is about an existing order.

Fast & Free Shipping

Same day dispatch before 1pm Mon - Fri & Free Express Over $200
Free Returns within 60 Days

Postage paid returns so you can shop with confidence
Bulk Discounts Up to 20%

Ordering big? You can save big too with wholesale rates

SHIPPING INFORMATION

We ship Monday to Friday excluding public holidays in Victoria. Orders placed before 1pm (AEST) time are dispatched same day with a tracking number provided. Orders placed after this cutoff ship next business day.

Delivery Estimates

Startrack Premium: 1-2 Business Days (Overnight to Metro areas)
Express Post: 1-3 Business Days
Standard Post: 3-5 Business Days

International rates are calculated at checkout, with shipping estimates available from our shipping information page

Pickup is not currently available.

FREE 60 DAY RETURNS

Customer satisfaction is our obsession. That's why we give you a full 60 days to return any purchase (at our expense) for a refund or store credit, even if you’ve started using it.

So you can shop with us absolutely risk-free. Just get in touch with us via email or socials and we'll get you sorted.

Visit our returns and refunds page for more information

PROFESSIONAL USE ONLY

Please note: All of our products are intended for professional use only, with the exception of aftercare products and tints & dyes. My Lash Store is not liable for any misuse of our products.