FAQ

We ship Monday to Friday excluding public holidays in Victoria. Orders placed before 1pm (AEST) time are dispatched same day with a tracking number provided. Orders placed after this cutoff ship next business day.

Delivery Estimates

Startrack Premium: 1-2 Business Days (Overnight to Metro areas)
Express Post: 1-3 Business Days
Standard Post: 3-5 Business Days

International rates are calculated at checkout, with shipping estimates available from our shipping information page

Pickup is not currently available.

Customer satisfaction is our obsession. That's why we give you a full 60 days to return any purchase (at our expense) for a refund or store credit, even if you’ve started using it.

So you can shop with us absolutely risk-free. Just get in touch with us via email or socials and we'll get you sorted.

Visit our returns and refunds page for more information

Please note: All of our products are intended for professional use only, with the exception of aftercare products and tints & dyes. My Lash Store is not liable for any misuse of our products.