Refund policy

We offer FREE 60-DAY RETURNS within Australia because we want you to love every product you purchase from My Lash Store

 

Change of Mind Returns

If you've changed your mind or aren’t happy with a product you received, you can return it within 60 days of the purchase date for a refund or store credit.

For Australian orders, we’ll cover the return shipping. Just contact us and we’ll guide you through the next steps.

For international orders, return shipping is the customer’s responsibility unless the item is faulty, damaged, incorrect, or not as described.

 


Refunds & Store Credit

  • A refund will be issued if the product is unused and in its original packaging.

  • Store credit will be offered if the packaging has been opened or the product has been lightly used (less than 25%).

  • Refunds are returned to your original payment method.

  • Store credit is issued as a discount code that can be used at checkout.

  • Returns are typically processed within 3 business days of receiving the item.


Returns Eligibility

To qualify for a return:

  • The return must be initiated within 60 days of purchase.

  • Products must be in resellable condition, or lightly sampled only (under 25% use).

  • Items used more than 25% are not eligible for refund or store credit. If you would like the item returned to you, additional postage may apply

  • Items must be securely packed to avoid damage during transit.

  • If multiple separate returns are made from the same order, return shipping may be charged on additional items.

  • “International returns must be approved by our team before being sent back

Faulty or Incorrect Items

If your item arrives damaged, faulty, or not as described:

  • Contact us with your order number, a short explanation of the issue, and photos (if possible).

  • We’ll cover any necessary return shipping and offer a replacement or a full refund.

  • Faulty item assessments are completed within 3 business days of receiving the item.

 

How to Start a Return

To begin a return, contact us via:

We’ll respond quickly and guide you through the return process.


Return Address (If Required)

Only use this address if specifically instructed by our team:

My Lash Store
Shed 2 / 4 Icon Drive
Delacombe VIC 3356
Australia


Additional Notes

  • Refunds and store credits are based on the final price paid at checkout, including any discounts.

  • Shipping costs will not be refunded unless the returned item was faulty or not as described, and it was the only item in the order.

  • Refunds typically appear in your account within 3–4 business days, depending on your bank or payment provider.