Shipping

Shipping Information

Australian Orders

  • A range of shipping options will be available at checkout to best suit your needs.
  • Orders over $200 qualify for free shipping and will be sent via Express Post or StarTrack Premium.
  • Orders are dispatched within 1 business day of receiving payment (same day for orders placed before 1pm Melbourne Time).
  • A tracking number is sent via email once your order is dispatched.
  • For $1.65, we offer optional shipping protection to cover your order in case of loss, damage, or theft during transit.
  • If you are concerned your order is taking too long or you have questions please contact us at help@mylashstore.com.au or via our contact form

     

    ESTIMATED DELIVERY TIMES

    While we cannot guarantee delivery within these time frames, most parcels do arrive within the times stated below.

    Startrack Premium

    Metro (1 Business Day)

    Regional (1-2 Business Days)

    Aus Post Express

    1 - 3 Business Days

    Aus Post Standard

    2 - 5 Business Days

     

     

    INTERNATIONAL ORDERS

    • Duties & taxes incurred upon arrival in the destination country is the sole responsibility of the buyer. Please ensure you are aware of any local taxes or duties that may apply before placing your order
    • Prices will vary depending on location & order size
    • All orders are shipped within 1 business day of receiving payment
    • A tracking number is sent via email once your order is dispatched
    • For $1.65, we offer optional shipping protection to cover your order in case of loss, damage, or theft during transit.
    • If you are not able to sign for your order it will be returned to your local post office for pickup. In the event your order is not picked up it will be sent back to us where we will refund your order minus any shipping & handling charges.
    • If you are concerned your order is taking too long or you have questions please contact us at help@mylashstore.com.au or via our contact form


      ESTIMATED DELIVERY TIMES

      While we cannot guarantee delivery within these time frames, most parcels do arrive within the times stated below.

      Express Standard

      New Zealand

      2 - 5 Business Days

      5 - 8 Business Days

      United States

      3 - 6 Business Days

      6 - 9 Business Days

      Canada

      3 - 6 Business Days

      6 - 9 Business Days

      UK & Europe

      4 - 6 Business Days

      6 - 8 Business Days

      Asia Pacific

      5 - 10 Business Days

      10 - 20 Business Days

      Rest Of World

      5 - 15 Business Days

      10 - 20 Business Days

       

       

          SHIPPING

          We ship Monday to Friday excluding public holidays in Victoria. Orders placed before 1pm (AEST) time are dispatched same day with a tracking number provided. Orders placed after this cutoff ship next business day.

          Delivery Estimates

          Startrack Premium: 1-2 Business Days (Overnight to Metro areas)
          Express Post: 1-3 Business Days
          Standard Post: 3-5 Business Days

          International rates are calculated at checkout, with shipping estimates available from our shipping information page

          Pickup is not currently available.

          FREE 60 DAY RETURNS

          Customer satisfaction is our obsession. That's why we give you a full 60 days to return any purchase (at our expense) for a refund or store credit, even if you’ve started using it.

          So you can shop with us absolutely risk-free. Just get in touch with us via email or socials and we'll get you sorted.

          Visit our returns and refunds page for more information

          Our products are intended for PROFESSIONAL USE ONLY (Aftercare, Tints & Dyes exctepted)

          Shipping Information

          Australian Orders

          • A range of shipping options will be available at checkout to best suit your needs.
          • Orders over $200 qualify for free shipping and will be sent via Express Post or StarTrack Premium.
          • Orders are dispatched within 1 business day of receiving payment (same day for orders placed before 1pm Melbourne Time).
          • A tracking number is sent via email once your order is dispatched.
          • For $1.65, we offer optional shipping protection to cover your order in case of loss, damage, or theft during transit.
          • If you are concerned your order is taking too long or you have questions please contact us at help@mylashstore.com.au or via our contact form

             

            ESTIMATED DELIVERY TIMES

            While we cannot guarantee delivery within these time frames, most parcels do arrive within the times stated below.

            Startrack Premium

            Metro (1 Business Day)

            Regional (1-2 Business Days)

            Aus Post Express

            1 - 3 Business Days

            Aus Post Standard

            2 - 5 Business Days

             

             

            INTERNATIONAL ORDERS

            • Duties & taxes incurred upon arrival in the destination country is the sole responsibility of the buyer. Please ensure you are aware of any local taxes or duties that may apply before placing your order
            • Prices will vary depending on location & order size
            • All orders are shipped within 1 business day of receiving payment
            • A tracking number is sent via email once your order is dispatched
            • For $1.65, we offer optional shipping protection to cover your order in case of loss, damage, or theft during transit.
            • If you are not able to sign for your order it will be returned to your local post office for pickup. In the event your order is not picked up it will be sent back to us where we will refund your order minus any shipping & handling charges.
            • If you are concerned your order is taking too long or you have questions please contact us at help@mylashstore.com.au or via our contact form


              ESTIMATED DELIVERY TIMES

              While we cannot guarantee delivery within these time frames, most parcels do arrive within the times stated below.

              Express Standard

              New Zealand

              2 - 5 Business Days

              5 - 8 Business Days

              United States

              3 - 6 Business Days

              6 - 9 Business Days

              Canada

              3 - 6 Business Days

              6 - 9 Business Days

              UK & Europe

              4 - 6 Business Days

              6 - 8 Business Days

              Asia Pacific

              5 - 10 Business Days

              10 - 20 Business Days

              Rest Of World

              5 - 15 Business Days

              10 - 20 Business Days