Shipping policy
Australian Orders
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A range of shipping options are available at checkout, including standard and express delivery.
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Orders over $200 qualify for free shipping, sent via Express Post or StarTrack Premium.
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All orders are dispatched within 1 business day of payment (same day if ordered before 1pm Melbourne time).
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We do not currently offer pickup or local collection.
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Tracking numbers are emailed once your order is shipped.
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Optional shipping protection is available at checkout for $1.65 to cover loss, damage, or theft during transit.
International Orders
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Orders are dispatched within 1 business day of receiving payment.
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Tracking information is sent via email once the order is shipped.
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Optional shipping protection is available at checkout for $1.65.
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Duties and taxes may apply upon arrival in your country and are the responsibility of the buyer.
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Unclaimed or undeliverable international parcels may be returned to us; in these cases, a refund will be issued minus any shipping and handling fees.
Questions or Concerns
If you have any issues or concerns about your order, please contact us at help@mylashstore.com.au or via our contact form.
For full shipping timeframes and additional details, please visit our complete Shipping Info page: